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"Thanks. We can have di
"I don't want a Quarter Pounder with cheese," she said.
I waved at her dismissively and headed toward the door. "See you in the morning. You want to let me out?"
"Hang on a minute and I'll go, too. Why don't you go ahead and pick up the case I tried to give you Friday. It's in the file in my out box. The woman's name is Bibia
I detoured into the glass cubicle she now occupied as claims manager, spotting the Diaz file, which was right on top. "Got it," I called.
"You can talk to Mary Bellflower once you've had a chance to review it. It was Parnel's to begin with, but she's the one who flagged it."
"I thought the cops took all his files."
"This wasn't in with the files on his desk. He'd given it to Mary the month before, so the cops never saw it." She emerged with her photocopies clamped between her teeth while she fished out her car keys.
"I'll see if there's a way to check the woman out before I talk to Mary. At least I can get the lay of the land that way first," I said.
"Suit yourself. You can work it out any way you want." Vera flipped the lights off and let us out of the office, locking the doors behind her. "If you have any questions, I'll be home by ten."
We left the building together, chatting idly as we trotted down the stairs. Ours were the only two cars in the lot, parked side by side. "One more thing," she said as she unlocked her car door. "Titus has asked to see you first thing tomorrow morning."
I stared at her across the top of her car. "Why me? I don't work for him."
"Who knows? Maybe he sees you as an 'important part of the team.' He talks like that. All this rah-rah horse-puckey. It's obnoxious." She opened the door and slid into the driver's seat, rolling the window down on the passenger side. "Take care."
"You too."
I let myself into my car, my stomach already churning. I didn't want to see Gordon Titus at all, let alone tomorrow morning. What a way to start the week…
The parking lot was empty and the downtown was quiet. We pulled out at the same time, turning in opposite directions. All the stores were closed, but the lights along State Street and the smattering of pedestrians gave the illusion of activity in the otherwise deserted business district. Santa Teresa is a town where you can still window-shop after hours without (too much) fear of attack. During tourist season the streets swarm with people, and even in the off months there's a benign air about the place. I was tempted to grab some supper in one of the little restaurants in the area, but I could hear a peanut-butter-and-pickle sandwich calling me from home.
The neighborhood was fully dark by the time I parked the car and entered my gate. Henry's kitchen light was on, but I resisted the temptation to pop in to see him. He'd want to feed me di
I let myself into my apartment and flipped on one of the table lamps. I dropped my handbag on the counter that separates my kitchenette from the designated living room. The place had been completely redone after a bomb blast had flattened it. I'd stayed with Henry until the construction was finished, moving back into the apartment on my birthday the previous May. And what a gift it was, like a pirate ship, all teak and brass fittings, a porthole in the door, a spiral staircase leading up to a loft where I could sleep now beneath a skylight salted with stars. My bed was a platform with drawers built into the base. Downstairs, I had a galley for a kitchen, an alcove for a stacking washer/dryer, a living room with a sofa that doubled for company, and a small guest bath. Upstairs, a second bathroom had a sunken tub with a jungle of houseplants on the windowsill and a glimpse of the ocean through the treetops.
The entire apartment was fitted with little nooks and cra
I turned on my little black-and-white TV, letting the sound keep me company while I puttered around, making supper. I sat at the counter, perched on a barstool, munching on my sandwich as I leafed through the file Vera'd given me. There were copies of the initial claim – a single-car accident with personal injuries – a sheaf of medical bills, some correspondence, and an attached summary of the salient points. The adjuster, Mary Bellflower, had flagged the claim for a variety of reasons; the injury itself was "soft tissue" and subjective, impossible to verify. Ms. Diaz was complaining of whiplash, headaches, dizziness, lower back pain, and muscle spasms, among other things. The repairs to the car were estimated at fifteen hundred dollars, with additional medical bills (all third-generation photocopies, which would permit a bit of tampering with the figures) totaling twenty-five hundred dollars. She was also claiming twelve hundred dollars in lost wages, for a total of fifty-two hundred dollars. There was no police report from the accident scene, and the adjuster was astute enough to pick up on the fact that the collision had occurred shortly after Ms. Diaz's vehicle had been registered and insured. Also questionable was the fact that the claimant was using a post office box as an address. Mary had ferreted out an actual street address, which she'd included in her notes. I noticed she'd been careful to retain copies of the envelopes (showing date stamps) in which the claim forms had been returned. If charges were filed, these would provide evidence that the U.S. mails had been used, thus opening the matter to federal investigation under mail fraud statutes. In fraudulent cases, the claimant will often hire an attorney whose job it is to stick the screws to the claims representative, pressuring for a quick settlement. Ms. Diaz hadn't (yet) engaged the services of an attorney, but she was being pushy about reimbursement. I couldn't imagine why Parnell had turned the case over to Mary Bellflower. On a case this size the temptation is to approve payment fairly quickly to avoid any suggestion of "bad faith" on the part of the insurance company. However, because California Fidelity had recently chalked up such big losses, Maclin Voorhies, the company vice president, was taking a dim view of rubber stamping. Thus, the matter had been referred to me for follow-up. With Titus on the scene, it might turn out to be too little too late, but that's where matters stood.