On Great Service Berry Leonard L. (EN) 0 35 0 0 Полный текст — 0 стр., 24.04.2016 Improving service quality has finally become a top priority of management today, yet according to se...
Discovering the Soul of Service Berry Leonard L. (EN) 0 112 0 0 Полный текст — 0 стр., 15.04.2016 This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services mark...