Все книги Berry Leonard L. (EN)

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  On Great Service

  Berry Leonard L. (EN)

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  • 35
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  Полный текст — 0 стр., 24.04.2016

  Improving service quality has finally become a top priority of management today, yet according to se...

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  Discovering the Soul of Service

  Berry Leonard L. (EN)

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  • 112
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  Полный текст — 0 стр., 15.04.2016

  This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services mark...